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Fire & Water - Cleanup & Restoration

Cleaning Up Storm Damage in a Dallas Office

A roof vulnerability at this Dallas office left substantial damage for employees to discover the following morning. As the Before Photo illustrates, the stormwater damage entered through the ceiling cavity. This excessive water infiltration spread fast throughout this partitioned area, compromising the ceiling, flooring, and these divider walls. Our responding SERVPRO professionals assessed the immediate damages and possible threats like further ceiling collapse upon arrival and got to work on the necessary steps to return the property to its original condition. This is where our 1-4-8 guarantee was beneficial for this client, as we returned their call within the hour, had technicians working at the damaged site within 4, and a detailed estimate to the insurance adjuster in eight.

Controlled Demolition and Debris Removal

One of the first things that you are likely to notice from the Before Photo is the missing ceiling tiles where intruding water reached the office. These tiles litter the flooring from the cubicle and out several feet in every direction. One of the initial steps for our SERVPRO team at this Dallas office was to remove these bulk materials from the floors and clean up any loose debris that could slow the extraction process to come. Controlled demolition was also a priority for our technicians, as many of the tiles still installed began to sag under the weight of their water saturation and required removal before they collapsed.

Water Removal Services and Specialty Extraction

Carpet wands were attached to portable wet vacuums and larger truck-mounted pumps for efficient and powerful extraction of trapped water in carpets. The Before Photo shows that a wide area of the rug was impacted by this storm damage incident. Our responding SERVPRO professionals overcame these conditions by starting water removal services as soon as possible. With the debris removed, tools like our roving weighted extractors and stand-on weighted extractors could force moisture to the surface for removal.

Replacing the Damaged Fixtures and Elements

Because items like the cubicle walls of the partitioned office spaces needed to get removed and dried in another area, we reinstalled these panels in a more desirable order and arrangement for the customer. Similarly, the general contractor license of our SERVPRO team permitted us to complete the repairs and replacement of the roof above this office and elements of the ceiling cavity. Our controlled demolition of the remaining tiles and preservation of the drop ceiling framework allowed the reinstallation of missing tiles to be quick and easy.

Carpet Cleaning Services – "Like it never even happened."

One of our technicians' final steps with this Dallas office space was cleaning the carpets to provide an attractive finish to the water restoration job. Even clean water incidents can cause discoloration or staining, making the bonnet or deluxe conditioning cleaning services for short-pile carpets critical in preserving colorfastness and feel. After carpet cleaning, we could walk away from the job knowing that we had exceeded the customer's expectations with our timely and thorough response to help.